Partners, not competitors
ServiceKey is your partner, not your competitor. We are dedicated to serving only the channel and will never compete for your customers. This means:
- We do not sell hardware. We are strictly a service business.
- We do not sell direct. The end user relationship is yours and yours alone. ServiceKey will never attempt to capture channel partner customers or compete with partners for customers.
Our support is not only in a technical services capacity but with creative marketing solutions and sales support that create a strategy for guaranteed success.. This means:
- We offer customized marketing programs to assist our channel partners in generating more leads.
- We offer a lead-share program that lets our partners help each other.
- We offer closing sales assistance. If a channel partner has a hot prospect and wants to take advantage of our sales expertise to seal the deal, we’re only too happy to help.Back up
ServiceKey is your silent partner in success. This means:
- We offer branded services. Only your brand (never ServiceKey’s) appears on our partner sites or correspondence collateral. Calls to the ServiceKey help desk are answered in our partner’s name. Back up
With ServiceKey, you get service you can trust. This means:
- Trained and professional IT personnel with experience in a wide range of hardware and software solutions.
- Our professionals are capable of supporting manufacturers such as Brocade, Compaq, Cisco, HP, IBM, Sun, Qualstar, Quantum, and StorageTek.
- US-based Help Desk support and Technical Account Managers. All of our support staff and managers take ownership of the issue and work to a resolution...without language or time barriers. Once an issue is closed, a Customer Satisfaction Survey is sent to the customer on behalf of the channel partner.