Service Partner

ISMOnet SERVICES
(as compared to IBM ServicePac)

Independent Service Maintenance Organization (ISMO) Net Services offers you comparable service programs with flexibility. ISMOnet can reduce costs by providing Service Level Agreements (SLA’s) specific to hardware vs. site location. ISMOnet service will allow you to manage your business instead of managing your contracts. We offer service that works for you! Whether you need Help Desk support, Parts Replacement or Onsite technical support, we can customize a hardware maintenance program for you. We offer multi-vendor coverage with flexible service levels down to the equipment not the site, eliminating premium costs for non-mission critical equipment. It also means that you have one point of contact for all your service needs.

Our mission is clear; to save you time and money. GO ISMO!

Bronze - 9X5XNBD  (Next Business Day)
Compared to IBM ServicePac 9x5xNBD (IOR)

Includes:

• 9x5 Tech Support – both by phone and online
• Next Business Day hardware replacement-must call by 3pm on a business day
• Network monitoring option available
• Next Business Day On-site Service

Silver - 9X5X4
Compared to IBM ServicePac 9x5x4 (IOR)

Includes:

• 9x5 Tech Support – both by phone and online
• 4-hour hardware replacement
• Network monitoring option available
• 4-hour On-site Service

Platinum - 27X7X4
Compared to IBM ServicePac 24x7x4 (IOR)

Includes:

• 24x7 Tech Support-both by phone and online
• 4-hour hardware replacement
• Network monitoring option available
• 4-hour On-site Service