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PRESS RELEASE - May 23, 2010

 

 

 

ServiceKey Unveils Channel Centric Service Alternative for

EMC Storage

ServiceKey continues to expand residual revenue opportunities for partners.

NORCROSS, GA – May 23, 2010 – ServiceKey, a master managed service provider (MSP) and master independent service maintenance organization (ISMO) providing expert technology support services, announced today an alternative support option for EMC systems (NYSE: EMC).  ServiceKey soft launched the EMC Service Program in October of 2009 to a limited number of Authorized ISMO partners.

“Today we are ready and able to deliver scalable EMC services throughout North America,” said Angela Vines, co-founder and VP of ServiceKey. “We see a trend; customers want affordable service with options that work for their business. This is a perfect solution for the channel community to leverage and capitalize through the ServiceKey authorized ISMO program.”

• 
  Service options are scalable and can include:
  24x7 Around the clock monitoring
  Dedicated Technical Account Manager (TAM)
  Guaranteed diagnosis
  Onsite repair
  Onsite Spare Parts Kit
  Daily Diagnostic System Dial-In
  Customized Service Level Agreements

“The storage marketplace continues to create opportunities for the channel. The ServiceKey strategy is to support our partners with programs they can easily sell into their existing customer base. Partners can leverage our services quickly and save their customers money, while they expand their reoccurring revenue stream.” said Ms. Vines.

 

About ServiceKey
ServiceKey is a master managed service provider (MSP) and master independent service maintenance organization (ISMO) that provides expert technology support. As a master ISMO, ServiceKey offers IT maintenance and support services to resellers, independent software vendors, original equipment manufacturers and leasing companies throughout North America.  As a master MSP, ServiceKey provides data protection and recovery services—as well as infrastructure monitoring solutions—to value-added resellers (VARs) and other MSPs. With ServiceKey, clients offer these support services under their own brand.

With more than 25 years experience in channel management and strategies, ServiceKey designs its services and software-as-a-service offerings to provide optimal support to organizations with mission-critical and business-critical IT infrastructures, while increasing channel partner revenue and profitability. More information is located at www.servicekeytss.com.